faq

Choose your doll during the livestream. The host will confirm your total price. On the $1 purchase link, enter that dollar amount as the quantity, add it to your cart, and complete checkout.

Many Laloty dolls are handmade or artist-customized. The product page or livestream will explain the work included for each doll.

Handmade details can vary slightly, including face-up, color, placement, and accessories. These small differences are part of what makes each piece unique.

Only accessories specifically listed on the product page or confirmed by the host are included. Complimentary accessories may vary and may not be made specifically for the doll, so fit is not guaranteed.

No. An item is only secured after checkout is completed. Livestream items may sell quickly.

Please contact us as soon as possible. Once customization, packing, or fulfillment has started, changes or cancellations may not be possible.

Available payment methods are shown at checkout and may vary by country or device.

Most orders are prepared within 3–5 business days. Handmade, customized, and preorder items may need additional time.

Delivery time depends on the item’s location and your destination. Please use the tracking link after shipment for the most accurate update.

Yes. Standard shipping is free on qualifying U.S. orders over $49. Any available shipping options and charges are shown at checkout.

Each doll is carefully protected for transit. Please record an unboxing video for valuable or customized items in case shipping damage needs to be reviewed.

Contact us within 72 hours and include your order number plus clear photos and an unboxing video. We’ll review the issue and help with the appropriate solution.

Because many dolls are handmade, customized, or one-of-a-kind, we do not accept routine returns or exchanges. If an item arrives damaged or incorrect, contact us within 72 hours so we can review it.

Use the “Track Your Order” link in the site menu after your order has shipped. Tracking can take a short time to update after the carrier receives the parcel.

Use the chat button on our website and include your order number. We usually reply within one business day.

Preorder and customized items take longer than in-stock items. Please follow the timeframe stated on the product page or confirmed during the livestream.